Contact: info@3dtour.site. Correspondence address: 18 Wessex Gardens, Sheffield, S17 3DN. Updated: 17 September 2026.
Enquiries, quotations and payment
Submitting an enquiry is not a booking. We confirm the scope, price, travel charges, availability and booking arrangements in writing before payment. Payment is required in advance through the payment link in your invoice. No VAT is added.
Website prices are for the stated property bands and services. Commercial premises, unusually large properties and specialist outputs require an individual quotation. Estimates for 3D plans and rendered video depend on the property and agreed scope.
Travel, waiting and access
Travel and client-related waiting time are charged at £10 per 15 minutes, plus mileage at 45p per mile. Return travel is calculated from south-west Sheffield, including local visits, and charged once per visit for combined services. The quotation confirms estimated travel and how partial time periods are calculated.
Please arrange safe access at the agreed time and have the property ready. Waiting caused by unavailable access or preparation may be charged at the agreed rate. If the appointment cannot proceed, the cancellation provisions below apply. We do not charge twice for the same loss.
Cancellation and rescheduling
The following schedule applies except where statutory cancellation rights give you a different entitlement. Please email us as soon as possible if you need to change an appointment.
- At least seven days’ notice: full refund or free rescheduling.
- At least 48 hours but less than seven days’ notice: a cancellation charge limited to our actual direct losses, capped at 50% of the booking price. The balance is refunded.
- Less than 48 hours’ notice: a charge limited to our actual direct losses, up to the full booking price where justified.
- No attendance or unavailable access: the same loss-based approach applies. Reasonable travel, mileage and waiting costs actually incurred may be included, without counting the same loss twice.
We take reasonable steps to reduce losses and account for costs saved and replacement bookings. The percentages are maximum limits, not automatic charges. We explain any deduction. Rescheduling is subject to availability; late changes may involve the same loss-based charges.
Weather and cancellations by us
Drone photography depends on safe weather and operating conditions. Where weather prevents flying, we offer to reschedule all scheduled work without an additional charge so the visit can be kept together. If a suitable alternative cannot be agreed, payments for work not supplied are refunded.
If we cancel and cannot offer a suitable alternative, we refund all payments for work not supplied. Nothing in these terms limits any further statutory rights you may have.
Consumer cooling-off rights
Where the Consumer Contracts Regulations apply, a consumer booking services at a distance generally has 14 days after entering the contract to cancel without giving a reason. These rights take priority over the cancellation schedule above.
If you want work to begin during that period, we ask for your express request and explain the consequences before starting. If you then cancel after properly requested work has begun, you may have to pay a proportionate amount for services supplied. The cancellation right is lost once the service is fully performed only where the required prior consent and acknowledgement have been obtained.
You may cancel by a clear statement sent to info@3dtour.site, or by post. The optional model form below is available for your use. Refunds required under these rights will be made within the applicable statutory time limit, generally 14 days after notification.
Optional cancellation form
To Seven Creative Ltd, 18 Wessex Gardens, Sheffield, S17 3DN; info@3dtour.site:
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [service].
Ordered on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature (only if sent on paper): [signature].
Date: [date].
Delivery, measurements and revisions
We aim to deliver floor plans and Matterport tours within two business days; edited photographs may take up to a week. Any essential deadline must be agreed before booking. Further editing or changes to scope may be chargeable, with the cost agreed first. This does not limit your rights where work fails to meet the agreed service.
Schematic floor plans and tour measurements are approximate marketing information, not a substitute for a survey, construction drawings or site verification of critical dimensions. Technical deliverables, formats and tolerances must be agreed separately.
Ownership and use
Once payment has been received and the files produced, ownership of the delivered photographs and floor-plan artwork passes to the client without an ongoing royalty charge. Separate technical deliverables follow the rights set out in the quotation.
While we host a Matterport model, we retain ownership and provide access to the client. A model can be transferred without a transfer charge to a compatible Matterport account; the receiving account then takes responsibility for hosting and platform charges. Matterport platform terms continue to apply.
Matterport hosting
The first year is included in the tour price. Subsequent hosting costs £90 per year, payable in advance. You can cancel future renewal at any time. The tour remains available until the end of the paid period unless you request earlier removal.
Hosting payments are normally non-refundable once a hosting period has begun, subject to statutory cancellation rights and rights where the service is not supplied as agreed. Cancellation does not include a refund for services already properly supplied.
Website use and third-party services
The website’s design, text and example material belong to Seven Creative Ltd or the relevant rights holders. You may view and share links to the site; publication of an example does not grant permission to reuse its images or other material.
Third-party websites and platforms operate under their own terms. Compatibility with listing portals can change; check directly with your agent or platform. We do not guarantee search rankings, enquiries, a property sale or rental results.
Questions or complaints
Please email info@3dtour.site with your booking details and the issue so we can investigate and work towards a resolution. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. English law applies, without depriving consumers of mandatory protections or court rights in their place of residence.