Questions / Practical answers
Before you book.
The details that help you plan your property visit.
Where are you based and where do you work?
We are based in south-west Sheffield, serving Sheffield and surrounding areas. Work elsewhere in the UK is available by arrangement. Travel costs are quoted from our Sheffield base.
Who do you work with?
Homeowners and landlords, as well as estate agents, developers and customers needing technical property data. Commercial property projects can also be quoted.
How do I book?
Send an enquiry with the property postcode, size and services required. We confirm availability and the total price. Payment is required in advance through the link in your invoice.
How long will you be at the property?
As a guide: floor plans around 20 minutes; photography 1–2 hours; Matterport tours 2–3 hours; drone photography around one hour. Larger or more complex properties can take longer.
When will I receive the finished work?
We aim to deliver floor plans and Matterport tours within two business days. Edited photographs may take up to a week. Tell us about any deadline before booking.
Are travel and waiting included in the listed prices?
No. Travel and client-related waiting cost £10 per 15 minutes, plus mileage at 45p per mile. There is no free local allowance. Return travel is quoted in advance and charged once per visit for combined services.
What preparation is needed?
For photography and tours, the property should be clean, decluttered and well lit. Put away personal items and move vehicles where possible. Use our preparation checklist.
Who owns the photographs and floor plans?
Once paid for and produced, ownership of the supplied photographs and floor-plan artwork passes to you, with no royalty or ongoing licence charge.
Who owns and hosts the Matterport tour?
While we host the model, we retain ownership and give you access. Tours must be hosted on Matterport’s platform. We can transfer the model free of charge to a compatible Matterport account, after which that account takes responsibility for hosting.
What happens after the first year of hosting?
The first year is included. Hosting then costs £90 annually, paid in advance. Cancel renewal at any time; the tour remains available until the paid period ends. Hosting payments are normally non-refundable, subject to statutory rights.
Can I use the files on property portals?
Photos and floor plans are delivered as JPG files for property marketing. Your agent or portal may have its own upload requirements. Check directly with the platform about adding a Matterport tour link or embed.
What if the weather is bad?
Interior work can usually proceed. Drone photography depends on safe conditions. If flying is not possible, we can reschedule the entire appointment without an additional charge; if no suitable alternative is agreed, we refund work not supplied.
Can I cancel or change the date?
Yes. Our cancellation terms explain notice periods, refunds and rescheduling. Applicable consumer cooling-off rights take priority.
Are drone shoots insured?
Aerial photography uses CAA-registered operators carrying commercial public liability insurance. Flights are subject to applicable rules, weather and location-specific restrictions.
Are revisions included?
Further editing and revisions may be chargeable. We agree any additional cost before proceeding. This does not affect your rights if the supplied work does not meet the agreed service.
Tell us about your property.
Send the postcode, property size and services you need.
We’ll confirm the full price before you book.